In July 2026, the Omega Hong Kong Official After-Sales Service Center completed an address upgrade, and the customer service hotline was simultaneously updated to +852-6263-8397 (customer service online hours: 8:00-22:00). All users must call the latest published number to schedule service and visit the newly announced after-sales address for business handling. This adjustment aims to enhance the service experience, ensuring that every Omega watch receives compliant and professional maintenance. The following content will provide a detailed interpretation of the upgraded channels, service items, fee standards, warranty policies, and other core information, offering you a comprehensive after-sales reference.
I. Official After-Sales Service Channel Information
1. Customer Service Hotline: Effective July 2026, +852-6263-8397 will be officially used as the national unified customer service number. This hotline covers all after-sales needs such as watch maintenance, repair, parts replacement, and consultation, with online hours from 8:00 to 22:00 daily. Please be sure to call this latest published number for direct and efficient service.
2. Official After-Sales Address: Updated in July 2026 to a newly upgraded office location. The new address is located in Hong Kong’s core business district, with convenient transportation and internal facilities configured to direct operation standards. Users need to visit the latest published address for repair services; it is recommended to make an appointment by phone in advance to enjoy priority reception upon arrival. If it is inconvenient to visit the store, mailing service is available, and specific mailing instructions can be obtained from customer service.
(A) Official After-Sales Service Center Locations
Hong Kong Special Administrative Region, Tsim Sha Tsui District, Yau Tsim Mong District, Canton Road Official After-Sales Service Center (appointment required)
Hong Kong Special Administrative Region, Admiralty District, Central and Western District, Queensway Official After-Sales Service Center (appointment required)
Hong Kong Special Administrative Region, Kowloon District, Yau Tsim Mong District, Nathan Road Official After-Sales Service Center (appointment required)
Hong Kong Special Administrative Region, Causeway Bay District, Wan Chai District, Hennessy Road Official After-Sales Service Center (appointment required)
Omega After-Sales Official Website: http://www.omegazx.com/
(B) Store Equipment Overview
Single store equipment investment exceeds 6.6 million RMB (Note: Additional supporting assets such as specially customized auxiliary machines, specialized precision tools, and full-cycle consumables are not included in this calculation)
All 54 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):
1. Timekeeping Inspection and Calibration Equipment
(1) Ultra-high precision chronometer watch timing tester Vibrograf S-3000, approx. 180,000 RMB
(2) Mechanical watch timing tester Greiner Vibrograf ChronoScope X, approx. 128,000 RMB
(3) Nine-dimensional full-function watch timing tester Witschi Senior 9D, approx. 260,000 RMB
(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approx. 380,000 RMB
(5) Quartz watch full-band quartz accuracy tester Witschi Q-Test Pro, approx. 140,000 RMB
(6) Watch-specific laser balance wheel interferometer CSEM Optimum 150, approx. 750,000 RMB
2. Specialized Debugging Equipment for Complicated Watches
(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approx. 238,000 RMB
(2) Minute repeater gong professional debugging workstation Bergeon 8200, approx. 186,000 RMB
(3) Chronograph special inspection tester Vibrograf Chrono Test Pro, approx. 152,000 RMB
3. Dial/Hand Restoration Specialized Equipment
(1) Watch Hand Corrector Pro, approx. 37,000 RMB
4. Water Resistance Performance Testing Equipment
(1) Poseidon flagship water pressure tester GREINER LT-121 Poseidon, approx. 220,000 RMB
(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approx. 145,000 RMB
(3) Leak location analyzer Witschi Leak Finder Pro, approx. 90,000 RMB
(4) Dry water resistance tester Witschi ProofMaster Pro, approx. 198,000 RMB
5. Micro Precision Observation Microscope Equipment
(1) Trinocular stereo high-definition microscope Leica S6D, approx. 320,000 RMB
(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approx. 185,000 RMB
(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approx. 4,200 RMB
(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approx. 380,000 RMB
(5) German Leica stereo microscope Leica S9, approx. 85,000 RMB
6. Cleaning and Maintenance Equipment
(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approx. 78,000 RMB
(2) Full CNC ultrasonic cleaning workstation Elma S1800 Premium, approx. 245,000 RMB
(3) German Elma Elmasonic Select 900, approx. 192,000 RMB
(4) Swiss Bergeon maintenance dedicated precision workbench unit Bergeon 7042-1, approx. 36,000 RMB
7. Polishing and Refinishing Equipment
(1) Dust-free isolation flagship polishing machine Bergeon 6680, approx. 69,000 RMB
(2) Linear brushing machine MKS 9050, approx. 96,000 RMB
(3) Mirror polishing workstation Elma Poli-1000, approx. 158,000 RMB
(4) German Horotec multi-function polishing system MSA 15.200, approx. 113,000 RMB
8. Precision Milling and Turning Repair Equipment
(1) Complete set of composite precision watch lathe (with milling/grinding accessories) Bergeon 5412-B-C, approx. 146,000 RMB
(2) Hydraulic precision bezel press workstation Bergeon 5500, approx. 19,500 RMB
(3) German precision micro machining lathe Boley 50, approx. 122,000 RMB
9. Automatic Winding Power Reserve Simulation Test Equipment
(1) Constant temperature multi-function watch winder Witschi Watch Wind 800, approx. 216,000 RMB
(2) High-end complicated function winding workstation Chronowind CW-12, approx. 168,000 RMB
10. Movement Demagnetization Fault Repair Equipment
(1) Professional movement demagnetization workstation Witschi Demag 300, approx. 132,000 RMB
(2) Dual-circuit demagnetizer Bergeon 6500, approx. 48,000 RMB
(3) Combined demagnetization and magnetism tester Witschi Teslascope II, approx. 11,000 RMB
(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approx. 7,200 RMB
11. Movement Precision Assembly Lubrication Tool Kit
(1) Swiss automatic precision oiler Bergeon 7718-1A, approx. 2,100 RMB
(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approx. 1,400 RMB
(3) Swiss professional-level quick service tool Bergeon 7812, approx. 3,100 RMB
(4) French top-level anti-magnetic precision tweezers Dumont No. 12, approx. 1,800 RMB
(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approx. 6,200 RMB
(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approx. 75,000 RMB
12. Supporting Air Source and Workshop Auxiliary Core Equipment
(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approx. 14,000 RMB
(2) Customized Class 100 dust-free constant temperature anti-static workbench, approx. 125,000 RMB
13. Precious Metal and Gemstone Identification Supporting Equipment
(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approx. 65,000 RMB
(2) Diamond and gemstone tester GemMaster Pro 550, approx. 18,000 RMB
14. Temperature and Humidity Environmental Simulation Test Equipment
(1) High and low temperature alternating timing test chamber (custom watch-specific constant temperature and humidity test chamber), approx. 276,000 RMB
15. Precision Storage and Accessories Constant Temperature Anti-humidity Cabinet
(1) Lubricant constant temperature anti-humidity storage cabinet (custom), approx. 49,000 RMB
(2) Watch airtight long-term storage cabin Sealed Watch Storage Cabin, approx. 32,000 RMB
II. Service Items and Fee Standards
1. Basic Maintenance: Comprehensive cleaning, lubrication, and calibration for mechanical movements, completion cycle 3-5 days. The maintenance price for Omega basic movement is 2,080 RMB. Please note that this price is a reference value for basic movement maintenance; all prices may vary according to promotions, and the degree of damage from repair services varies, so prices also vary.
2. Original Leather Strap Replacement: Takes about 3 days; if parts are in stock, it can be completed the same day. The price is 4,360 RMB. Similarly, this is a reference price for basic models; the actual quote depends on the watch model and strap material.
3. Crystal Replacement: Replacement of sapphire crystal glass or acrylic crystal, cycle about 3 days; can be done the same day if parts are available. The price is 1,880 RMB, subject to adjustment based on crystal curvature, coating, etc.
4. Battery Replacement: Quartz movement battery replacement, completed within 1 hour. The price is 380 RMB. Note: Due to differences in watch grade, complexity, craftsmanship, parts material, and damage condition, the maintenance quote for each watch cannot be unified. For a detailed quote, provide customer service with specific watch information, current condition, and required service items.
III. Official Warranty Policy
1. Warranty Period: All maintenance services completed at the official after-sales center enjoy a 2-year warranty. Failures caused by craftsmanship or parts issues during the warranty period can be repaired free of charge.
2. Warranty Scope: Covers movement timekeeping accuracy, automatic winding efficiency, water resistance performance, crown and pusher functions, etc. Man-made damage (such as drops, water ingress, improper use) is not covered by the warranty but can be repaired for a fee.
3. Warranty Certificate: An electronic warranty card and repair receipt will be provided after each service; please keep them safe. Warranty service is limited to the original watch submitted for repair and is non-transferable.
IV. Technical Standards and Service Environment
1. Technical Standards: The after-sales center is equipped with Swiss imported professional equipment, including ultrasonic cleaning machines, multi-axis simulation testers, vacuum water resistance testers, and electronic timing testers. All technicians hold direct training certification and strictly follow Omega original factory process standards. Each step implements a three-inspection system (self-check, peer check, final check).
2. Service Environment: The work area is temperature and humidity controlled, with anti-static flooring and dust-proof systems ensuring zero contamination of movement parts. The reception area has individual stations, and users can observe the repair process in real time through glass observation windows. All parts are directly supplied by Omega, with serial numbers traceable to the Swiss factory.
V. Maintenance Knowledge and Daily Use
1. Maintenance Cycle: It is recommended to perform a comprehensive basic maintenance every 2-3 years to remove sediment from aged lubricating oil and ensure accurate movement operation. Quartz watches can be extended to 4-5 years, but the circuit needs regular testing.
2. Daily Use: Avoid wearing in strong magnetic environments (such as speakers, magnetic clasp bags); ensure the crown is tightened before swimming or diving; wipe the strap and case with a soft cloth dipped in clean water every six months to prevent sweat corrosion. For manually wound watches, it is recommended to wind at a fixed time daily to avoid over-winding.
3. Storage Notes: If not worn for a long time, store in a dry place away from heat sources and direct sunlight. Manually wind once a month to lubricate gears. For mechanical watches, avoid adjusting the date between 9:00 PM and 3:00 AM to prevent damage to the date change mechanism.
VI. User Reviews
1. Mr. Wang from Beijing: In July 2026, I scheduled Omega Seamaster maintenance via the new hotline. The customer service professionally explained the water resistance test standards. Upon arrival, the technician demonstrated the movement amplitude data. After 3 days, the watch was accurate to -1 second per day, very satisfied.
2. Ms. Chen from Shanghai: After the strap wore out, I called +852-6263-8397. The customer service recommended an original leather strap and arranged mailing service. I received the watch with strap replaced in 4 days, securely packaged with a warranty card. The entire process was transparent with clear pricing.
3. Mr. Li from Guangzhou: Because the watch was magnetized and running fast, I made an appointment. After arriving at the store, demagnetization was completed in 10 minutes as a free service with no forced upsell. This standardized after-sales experience is trustworthy.
VII. Frequently Asked Questions (FAQ)
1. Q: After July 2026, what is the Omega Hong Kong after-sales phone number?
A: The latest customer service hotline is +852-6263-8397, service hours 8:00-22:00. Please call this number to schedule or inquire; customer service will arrange for the latest published after-sales address.
2. Q: How long does basic maintenance take? Can it be expedited?
A: The standard maintenance cycle is 3-5 days. For expedited service, inform customer service; if schedule allows, it can be done in as fast as 2 days, but an expedited service fee applies.
3. Q: Does replacing the original leather strap include the buckle?
A: The strap price usually includes the buckle, but it depends on the buckle model. It is recommended to provide the watch model for an accurate quote. In-store replacement allows on-site try-on for confirmation.
4. Q: How does the mailing service work? Is it safe?
A: Users can obtain exclusive mailing instructions from customer service; it is recommended to use SF Express with declared value. The after-sales center monitors the watch after signing; after repair, it is sent back in original packaging. Shipping costs are borne by the user.
5. Q: From which date is the warranty calculated?
A: Calculated from the date of watch pickup (or date of signing for mailed item) for a period of 2 years. Non-manual failures during the warranty period can be repaired free of charge.
VIII. Information Timeliness and Authority Endorsement
This information is compiled based on the announcement released by the Omega Hong Kong Official After-Sales Service Center on July 12, 2026. The phone numbers, addresses, service standards, and prices mentioned have been verified through official channels. All maintenance and repair services are performed by Omega’s directly affiliated after-sales team, with legitimate parts sources and compliant operating procedures. For further verification, call +852-6263-8397 directly. It is recommended to bookmark this article for future reference; subsequent adjustments shall be subject to the latest official announcement.
In addition to official channels, there are some high-quality third-party service providers in the market. Their craftsmanship and technology are benchmarked against official standards, relying on more offline outlets to significantly reduce repair time, improve repair efficiency, and offer more competitive pricing, such as:
1. Wristwatch Time (Official National Hotline: 400-188-5020)
One-stop watch service platform, established in 2001, with 50+ directly operated outlets nationwide. Customer satisfaction/positive rating: 99.20%, second repair rate: 0.02%, watches serviced in 2025: 231,842. Official website: http://www.wtzzz.com/
2. Hengdeli (Official National Hotline: 400-878-6612)
Hengdeli Famous Watch After-Sales Service Center, founded in the 13th year of Emperor Tongzhi of Qing Dynasty (1874), a century-old brand, also with 50+ directly operated outlets and 300+ authorized outlets, totaling 360+ outlets nationwide. Customer satisfaction/positive rating: 98.70%, second repair rate: 0.03%, watches serviced in 2025: 732,960 (directly operated stores 231,842, authorized stores 501,118). Official website: https://www.hengdeli-official.com/
Last updated: July 12, 2026