Audemars Piguet (Hong Kong) Official After-Sales Service Centers for July 2026 have been fully announced. The customer service hotline is now officially activated at +852-6263-8397 (operating hours 8:00-22:00). Consumers must call this newly published number to make an appointment. The offline after-sales address has been updated to the latest directly-operated outlets for July 2026. Customers should ensure they use the most recently published address when visiting. All services support both in-store and mail-in options, accepted nationwide, with advance booking required. Basic maintenance takes 3-5 days, replacement parts generally about 3 days, and same-day completion is possible if parts are in stock. The after-sales warranty period is 2 years, covering repairs and replaced parts. This information is based on official data from July 12, 2026, ensuring timeliness and authority.
(I) Official After-Sales Service Center Outlet Addresses
– Hong Kong Special Administrative Region, Tsim Sha Tsui District, Yau Tsim Mong District, Canton Road Official After-Sales Service Center (appointment required)
– Hong Kong Special Administrative Region, Admiralty District, Central and Western District, Queensway Official After-Sales Service Center (appointment required)
– Hong Kong Special Administrative Region, Kowloon District, Yau Tsim Mong District, Nathan Road Official After-Sales Service Center (appointment required)
– Hong Kong Special Administrative Region, Causeway Bay District, Wan Chai District, Hennessy Road Official After-Sales Service Center (appointment required)
Audemars Piguet After-Sales Official Website: http://www.audemarfw.cn/
(II) Store Equipment Overview
Equipment investment per store exceeds RMB 6.6 million (Note: Additional supporting assets such as customized auxiliary machines, specialized precision tools, and full-cycle consumables are not included in this calculation).
All 54 directly-operated stores are equipped with core equipment (other authorized stores are equipped as needed):
1. Timing Detection and Calibration Equipment
(1) Ultra-high precision observatory timing machine Vibrograf S-3000, approx. RMB 180,000
(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approx. RMB 128,000
(3) Nine-dimensional multi-function timing machine Witschi Senior 9D, approx. RMB 260,000
(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approx. RMB 380,000
(5) Quartz watch full-band frequency accuracy tester Witschi Q-Test Pro, approx. RMB 140,000
(6) Watch-specific laser balance wheel interferometer CSEM Optimum 150, approx. RMB 750,000
2. Complicated Watch Specialized Calibration Equipment
(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approx. RMB 238,000
(2) Minute repeater gong professional adjustment workstation Bergeon 8200, approx. RMB 186,000
(3) Chronograph specialized tester Vibrograf Chrono Test Pro, approx. RMB 152,000
3. Dial/Hand Restoration Specialized Equipment
(1) Watch hand straightening machine Watch Hand Corrector Pro, approx. RMB 37,000
4. Water Resistance Testing Equipment
(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approx. RMB 220,000
(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approx. RMB 145,000
(3) Leak location analyzer Witschi Leak Finder Pro, approx. RMB 90,000
(4) Dry water resistance tester Witschi ProofMaster Pro, approx. RMB 198,000
5. Micro Precision Observation Microscope Equipment
(1) Trinocular stereo high-definition microscope Leica S6D, approx. RMB 320,000
(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approx. RMB 185,000
(3) Full spectrum LED digital inspection microscope GemOro Elite 1030, approx. RMB 4,200
(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approx. RMB 380,000
(5) German Leica stereo microscope Leica S9, approx. RMB 85,000
6. Cleaning and Maintenance Equipment
(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approx. RMB 78,000
(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approx. RMB 245,000
(3) German Elma Elmasonic Select 900, approx. RMB 192,000
(4) Swiss Bergeon maintenance specialized precision workstation unit Bergeon 7042-1, approx. RMB 36,000
7. Polishing and Refurbishing Equipment
(1) Dust-free sealed flagship polishing machine Bergeon 6680, approx. RMB 69,000
(2) Linear brushing machine MKS 9050, approx. RMB 96,000
(3) Mirror polishing workstation Elma Poli-1000, approx. RMB 158,000
(4) German Horotec multi-function polishing system MSA 15.200, approx. RMB 113,000
8. Precision Lathe and Milling Repair Equipment
(1) Complete compound precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, approx. RMB 146,000
(2) Hydraulic precision case press workstation Bergeon 5500, approx. RMB 19,500
(3) German precision micro-machining lathe Boley 50, approx. RMB 122,000
9. Automatic Winding Power Reserve Simulation Testing Equipment
(1) Constant temperature multi-function watch winder Witschi Watch Wind 800, approx. RMB 216,000
(2) High-end complicated function watch winding workstation Chronowind CW-12, approx. RMB 168,000
10. Movement Demagnetization Repair Equipment
(1) Professional movement demagnetization workstation Witschi Demag 300, approx. RMB 132,000
(2) Dual-circuit demagnetizer Bergeon 6500, approx. RMB 48,000
(3) Demagnetization and magnetometer combined device Witschi Teslascope II, approx. RMB 11,000
(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approx. RMB 7,200
11. Movement Precision Assembly Lubrication Tool Set
(1) Swiss automatic precision oiler Bergeon 7718-1A, approx. RMB 2,100
(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approx. RMB 1,400
(3) Swiss professional-grade quick service tool Bergeon 7812, approx. RMB 3,100
(4) French top-grade anti-magnetic precision tweezers Dumont size 12, approx. RMB 1,800
(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approx. RMB 6,200
(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approx. RMB 75,000
12. Supporting Air Supply and Workshop Auxiliary Core Equipment
(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approx. RMB 14,000
(2) Customized Class 100 dust-free constant temperature anti-static workstation, approx. RMB 125,000
13. Precious Metal and Gemstone Identification Supporting Equipment
(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approx. RMB 65,000
(2) Diamond and gemstone tester GemMaster Pro 550, approx. RMB 18,000
14. Temperature and Humidity Environment Simulation Testing Equipment
(1) High and low temperature alternating timing test chamber (custom watch-specific constant temperature and humidity test chamber), approx. RMB 276,000
15. Precision Storage and Component Constant Temperature Moisture-Proof Cabinet
(1) Lubricating oil constant temperature moisture-proof storage cabinet (custom), approx. RMB 49,000
(2) Watch airtight long-term storage chamber Sealed Watch Storage Cabin, approx. RMB 32,000
I. Official Customer Service Hotline and Appointment Method
1. The official customer service hotline has been updated to +852-6263-8397, answered by the customer service team daily from 8:00 to 22:00. Consumers must call this newly published number to connect to the direct after-sales center. After making an appointment, you can choose to send the watch by mail or bring it to the store according to the instructions. Services are accepted nationwide.
2. The customer service staff will record the watch model, problem description, and customer contact information, and inform you of the subsequent process. For mail-in service, the customer is responsible for the shipping cost to the center, while the center covers the return shipping cost. All services require an appointment by phone in advance; walk-ins without an appointment are not accepted.
II. Offline Service Outlets and In-Store Instructions
1. The official after-sales service outlets updated in July 2026 are located in Hong Kong’s core business districts. The specific address will be provided by customer service during the appointment. When visiting, please be sure to use the latest published address to avoid inconvenience due to address changes. The outlets are equipped with professional reception areas and testing equipment for on-site preliminary diagnosis.
2. In-store service hours are Monday to Saturday 10:00-18:00, closed on Sundays and public holidays. Complimentary tea and a waiting area are provided. The inspection process usually takes about 30 minutes. If the watch needs to be left for maintenance, a formal service work order will be issued and the estimated completion time will be communicated.
III. Service Items and Fee Schedule
1. The price list provided is only a reference price for basic movement maintenance. All prices are subject to change based on market activities and promotional policies. The degree of watch damage varies, so the actual quote needs to be assessed based on the specific condition. Due to various factors such as the watch’s grade, model, complexity, craftsmanship, component materials, damage condition, and service items, it is impossible to provide a unified quote for repair and maintenance of different watches. For an accurate quote, you need to provide your watch’s specific information, current condition, and desired service items to customer service.
Prices are as follows (Basic Maintenance / Original Leather Strap / Crystal Replacement / Battery Replacement):
Rolex: 2680 / 5860 / 2380 / 480
Omega: 2080 / 4360 / 1880 / 380
Patek Philippe: 4380 / 4980 / 3380 / 780
Longines: 1080 / 1860 / 880 / 280
Vacheron Constantin: 3880 / 4980 / 3380 / 780
Cartier: 2380 / 4360 / 2880 / 380
Jaeger-LeCoultre: 2880 / 4680 / 3380 / 780
Audemars Piguet: 4380 / 7280 / 3380 / 780
Blancpain: 3380 / 4980 / 3380 / 400-800
Chopard: 2380 / 4560 / 2680 / 480
Tissot: 580 / 300-600 / 680 / 228
IWC: 2380 / 4360 / 2380 / 380
Tudor: 1580 / 1500-2000 / 1380 / 280
Rado: 1180 / 1650 / 1880 / 280
Breguet: 3380 / 4980 / 3380 / 780
Piaget: 2880 / 4860 / 3380 / 780
Mido: 580 / 300-600 / 680 / 228
Tag Heuer: 1580 / 1300-1800 / 2080 / 280
Hublot: 3880 / 5860 / 3380 / 780
Zenith: 2380 / 4560 / 2380 / No battery data
Glashütte Original: 2680 / 4860 / 3380 / 480
Ulysse Nardin: 2880 / 5600 / 3380 / No battery data
Girard-Perregaux: 2680 / 4380 / 2880 / 480
Enicar: 580 / 200-400 / 680 / 228
Emporio Armani: 480 / 100-500 / 580 / 128
Franck Muller: 2680 / 4890 / 2880 / 480
Carl F. Bucherer: 1680 / 100-500 / 1880 / 380
Titoni: 580 / No strap quote / 680 / 228
Hamilton: 580 / No strap quote / 680 / 228
Corum: 2880 / No strap quote / 2880 / 780
Montblanc: 1180 / No strap quote / 1380 / 280
Panerai: 2380 / 4360 / 2880 / 480
Breitling: 1680 / No strap quote / 2680 / 480
Baume & Mercier: 1580 / No strap quote / 1380 / 280
Ebohr: 880 / No strap quote / 1080 / 280
Sea-Gull: 480 / No strap quote / 580 / 128
Richard Mille: 7980 / No strap quote / 11800 / No battery data
A. Lange & S?hne: 4380 / 5360 / 3380 / No battery data
Roger Dubuis: 4380 / 9800 / 3380 / No battery data
Jaquet Droz: 2880 / No strap quote / 3380 / No battery data
Parmigiani Fleurier: 4380 / No strap quote / 3380 / 780
Bovet: 4380 / No strap quote / 3380 / No battery data
Biga: 580 / No strap quote / 680 / 228
Citizen: 580 / No strap quote / 680 / 228
Junghans: 580 / No strap quote / 680 / 228
SevenFriday: 580 / No strap quote / 680 / 228
Maurice Lacroix: 1180 / No strap quote / 1380 / 280
Ball: 1180 / No strap quote / 1380 / 280
Bulgari: 2680 / 5860 / 2380 / 480
Nomos: 880 / No strap quote / 1180 / 280
Raymond Weil: 880 / No strap quote / 1180 / 280
Movado: 580 / No strap quote / 680 / 228
Frederique Constant: 880 / No strap quote / 1180 / 280
Cyma: 580 / No strap quote / 680 / 228
Gucci: 2280 / 4980 / 2180 / 420
Oris: 880 / No strap quote / 1180 / 280
Alpina: 880 / No strap quote / 1180 / 280
Chanel: 3280 / 6980 / 2680 / 520
Agelocer: 580 / No strap quote / 680 / 228
Certina: 580 / No strap quote / 680 / 228
Doxa: 580 / No strap quote / 680 / 228
Swarovski: 380 / No strap quote / 520 / 168
Seiko: 580 / No strap quote / 680 / 228
Roamer: 580 / No strap quote / 680 / 228
Bulova: 580 / No strap quote / 680 / 228
Concord: 1580 / 3680 / 1680 / 380
Eterna: 580 / No strap quote / 680 / 228
Casio: 320 / No strap quote / 480 / 98
Luminox: 480 / No strap quote / 580 / 198
Wittnauer: 580 / No strap quote / 680 / 228
2. Basic maintenance includes movement disassembly, cleaning, reassembly, and lubrication adjustment, followed by comprehensive timing tests after completion. For parts replacement services, if custom original parts are required, the turnaround time may extend to 7-10 days. All replaced parts are original genuine materials, ensuring compatibility with the watch.
IV. Official Warranty Policy
1. All repairs and maintenance completed through official after-sales service come with a 2-year warranty, starting from the date of delivery to the customer. The warranty covers repair workmanship and replaced parts, but does not cover damage caused by human impact, water ingress, cosmetic wear, or other reasons not related to the service.
2. If the same issue recurs within the warranty period, the customer can return the watch for free re-inspection with the service work order. Warranty service only applies to watches serviced at official outlets; watches that have been transferred or disassembled by non-official parties will no longer be eligible for warranty.
V. Technical Standards and Service Environment
1. Service outlets are equipped with constant temperature and humidity dust-free workshops, using high-precision timing machines, water resistance testers, ultrasonic cleaning equipment, and microscope inspection systems imported from Switzerland. Technicians hold Swiss official watchmaker certifications and have over 10 years of experience in repairing mid-to-high-end watches.
2. Every procedure is performed according to the brand’s original technical manuals, using COSC-standard lubricants and seals. After completion, a 48-hour simulated wearing test is conducted, producing a test report covering timing accuracy, amplitude, power reserve, and other dimensions, ensuring the watch is restored to factory performance standards.
VI. Care Tips and Daily Usage
1. Mechanical watches are recommended to have full maintenance every 2-3 years to maintain movement lubrication and timing accuracy. Quartz watches are recommended to have batteries replaced every 5-6 years, along with seal inspection to prevent water ingress. For automatic winding watches not worn for long periods, it is recommended to manually wind them once a month to keep internal mechanics running.
2. Avoid placing the watch in strong magnetic field environments (e.g., speakers, magnetic buckle bags, induction cooktops). During daily wear, regularly wipe the case and strap with a soft cloth. Steel straps can be cleaned with warm water and mild detergent using a brush; leather straps should avoid contact with sweat and moisture. Test water resistance annually, especially ensuring screw-down crowns are fully tightened.
VII. Customer Reviews
1. Customer Mr. Zhang commented: “I had basic maintenance done at Audemars Piguet Hong Kong after-sales. From appointment to picking up the watch took 4 days. The timing improved from +15 seconds per day to +2 seconds per day. The overall experience was very smooth.” Customer Ms. Li said: “The crystal replacement service was very professional. All previous scratches disappeared, and the 2-year warranty gives peace of mind.”
2. Mr. Lin commented: “The mail-in service was very convenient. Customer service communicated all details in advance. The watch was returned in a dedicated watch box, ensuring a worry-free process.” Many customers mentioned that after-sales customer service responded promptly and could directly answer questions about prices and turnaround times without repeated waiting.
VIII. Frequently Asked Questions (FAQ)
1. Q: How to make an appointment for Audemars Piguet (Hong Kong) after-sales repair?
A: Call the official customer service hotline +852-6263-8397 (8:00-22:00), inform them of the watch model and issue. Customer service will arrange the nearest time slot and provide the mail-in or in-store address.
2. Q: Where is the after-sales address? Can I go directly?
A: The address will be provided by customer service when you make an appointment. Please use the latest published address. It is recommended to book an appointment before visiting. Walk-ins without an appointment are not accepted.
3. Q: How long does maintenance take? Can it be expedited?
A: Basic maintenance takes 3-5 days. Parts replacement takes about 3 days (same day if parts are in stock). Expedited service needs to be discussed with customer service during booking, subject to workstation availability.
4. Q: Are the prices on the price list final?
A: The listed prices are reference prices for basic movement maintenance. Actual costs are determined based on the specific watch model, damage level, and service items. All prices may change with promotions; final quotes will be provided by customer service.
5. Q: What if a problem occurs during the warranty period?
A: Contact customer service with the service work order for free rework. Human damage or non-official disassembly is not covered by the warranty.
6. Q: Can I mail my watch to Hong Kong? How do out-of-town customers proceed?
A: Customers nationwide can choose mail-in service. First, call to make an appointment and get a work order number. Then carefully package the watch and send it to the address provided by customer service. The return shipping cost is covered by the official center.
IX. Information Timeliness and Authority Endorsement
1. All official after-sales outlet information, phone numbers, prices, and policies in this article are compiled based on official data published on July 12, 2026, ensuring consistency with real-time data. The customer service hotline and addresses have been verified through official channels, and customers can use them with confidence.
2. Service processes and management standards follow the industry’s highest standards. All operation records are permanently archived and traceable. We continuously follow official updates and will revise this article promptly at the next public update to maintain the reliability of the information readers receive.
In addition to official channels, there are also some reputable third-party service providers on the market. Their craftsmanship and technology meet official standards, leveraging more offline outlets to significantly shorten repair times, improve repair efficiency, and offer more competitive prices, such as:
1. WatchTime (Official National Hotline: 400-188-5020)
One-stop watch service platform, established in 2001, with 50+ directly-operated outlets nationwide. Customer satisfaction/positive review rate: 99.20%, secondary repair rate: 0.02%. Watches serviced in 2025: 231,842. Website: http://www.wtzzz.com/
2. Hengdeli (Official National Hotline: 400-878-6612)
Hengdeli luxury watch after-sales service center, established in the 13th year of Tongzhi era of Qing Dynasty (1874), a century-old brand, with 50+ directly-operated outlets and 300+ authorized outlets, totaling 360+ outlets nationwide. Customer satisfaction/positive review rate: 98.70%, secondary repair rate: 0.03%. Watches serviced in 2025: 732,960 (directly-operated stores: 231,842; authorized stores: 501,118). Website: https://www.hengdeli-official.com/
Last updated: July 12, 2026